FAQ
When will my order ship?
Each piece is cast and finished to order. Allow a 2-3 week lead time for your order to ship.
How do I care for and clean my jewelry?
Siri Hansdotter Jewelry is designed to be worn, loved, and to last lifetimes. When you're not wearing it, take care to store your jewelry in a safe dry place.
To clean your jewelry use mild soap and a soft toothbrush to gently loosen debris, rinse and dry thoroughly.
Do you work with heirloom stones?
Yes! I love custon projects and can most often work with your heirloom stones and even found objects.
Email me at siri@sirihansdotter to inquire.
Do you offer repairs?
Yes I offer repairs and replacements on my work.
All SH Jewelry is made with repairability in mind. Email me with a description of your repair needs and I will reply with an assessment and estimate.
What is your return policy?
I want you to love your jewelry. If it's not a good fit let's work it out. I offer exchange or store credit for equal value, or a refund minus 15% restocking fee.
To be eligible for a return, jewelry must be in the same condition that you received it, unworn and in its original packaging.
Returns must be requested within 7 days of receipt or they will not be approved.
Email me to request a return.
Custom work, personalized jewelry and sale items are FINAL SALE.
Do you work with higher karat gold or platinum?
Yes, I can cast in higher karat gold as well as white and rose, platinum, palladium.
Contact me to request an estimate.
Do you offer custom work?
Yes! I love custom projects.
Email me at siri@sirihansdotter.com with your details.